TrackChat – Inbox for Perfex CRM with AI Agents

Stop Losing Leads Hidden in WhatsApp, Messenger and Instagram

Every day your sales team replies to WhatsApp messages, Messenger DMs and Instagram conversations from five different apps, none of them connected to your CRM. Deals slip through because there is no history, no attribution and no accountability. TrackChat fixes that.

TrackChat is an omnichannel inbox that lives inside Perfex CRM. Every inbound message from WhatsApp Business, Facebook Messenger, Instagram Direct, Telegram or your own website chat widget lands in a single unified inbox — with the full conversation thread, the linked Perfex Lead and every CRM action your team took, all in one place.

Click-to-WhatsApp ads automatically spawn a Perfex Lead with lead_source = TrackC